Support contacts

Customer Service:

Contact our customer service department for any of the following reasons:

Pre-Signup Questions
Billing Questions
Hosting Problems or Questions
Anything Not Handled By Technical Support

Customer Service representatives are available during the following times:

Monday - Friday	9:00 am TO 5:00 pm (EST)
Saturday	CLOSED
Sunday	CLOSED

Should you require the assistance of a Customer Service representative at a time that is not listed above, leave a voicemail or send us an email at the email address listed above.

Technical Support Hours:

Contact our Technical Support department for any of the following reasons:

Setting Up A New Account
Modem Connection Problems
Email Problems
Username/Password Problems
Filtering Problems
Any Other Connection Or Internet Related Problem.

Technical Support representatives are available 24 hours a day, 7 days a week.

Report A Site:

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Our filter categorizes sites. This is how we offer the opportunity to add additional filters based on these categories. Click Here to determine the site category. You may elect after the lookup to suggest a category reclassification or if it is not categorized yet ... suggest the initial category. This is the process of reporting a site.